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Fact Sheet
- Founded
- 1991 by Doug and Susanna Harrison
- Headquarters
-
1650 Independence Drive
New Braunfels, Texas, 78132 - Who contacts The SCOOTER Store?
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- People who need power mobility for themselves
- People who want to help a friend or relative
- Physicians and other health care professionals who prescribe power mobility solutions for their patients
- Contact Numbers
- Customer Service: 1-800-391-7237
Technical Service: 1-877-311-0333 - Locations
- The SCOOTER Store is coast-to-coast with personnel in 129 locations serving people in in all 48 contiguous states plus Puerto Rico.
- In-Home Delivery
- The SCOOTER Store delivers a scooter or power chair to the customer's home, makes sure it works within key areas of the home and adjusts it for a custom fit.
- 3-Day Return Policy
- We offer a 3-day return policy on most products. Our Customer Care Representatives are available toll-free at 1-800-723-4535 to explain return policies and procedures.
- The SCOOTER Store Guaranteed Freedom Program™
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The SCOOTER Store Guaranteed Freedom Program is our unique process dedicated to helping you regain mobility. We will work with your doctor to identify your mobility needs, coordinate your Medicare or insurance benefits and determine the best mobility solution for you. We guarantee that if you complete our program, your claim for a new power chair or scooter will be approved or we'll give it to you absolutely free. Some restrictions apply.
- Media Inquiries
Lynn Gonzales
Media Relations
The SCOOTER Store
(830)626-4064
